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An update from Xerox

Mar 28, 2020

Our number one priority always is the health and safety of our employees, clients, partners and their families.

As with most businesses, Xerox has  established a COVID-19 Response Team that meets regularly to monitor developments and closely follow the guidance and advisories from governments and public health organisations. 
They have updated us with their response to the COVID-19 pandemic and are taking a range of actions including:
  • Educating all employees about the virus.
  • Encouraging their employees to work from home if they can.
  • Sharing resources and guidance on how to contain the illness.
  • Increasing and expanding cleaning of facilities.
  • Establishing a comprehensive visitor screening process.
  • Requiring employees exhibiting any symptoms to stay at home.
  • Enforcing a stringent return-to-work policy if an employee becomes ill.

Parts, equipment and supplies

At this time, COVID-19 has not impacted equipment, parts and supplies availability. Xerox have also started to activate mitigation strategies, alternate sourcing, asset recovery and reverse logistics.

Support and service

Xerox is continuing to provide support and service within impacted areas as national and local governments allow. 
Most technicians dispatch from their homes and are not dependent on local office and warehouse locations. If local operations are impacted, we will reach out to you.

They are also encouraging customers to use the remote support options that are available where possible to reduce the need for visitors to your workplace.  
We will be keeping up to date with our suppliers but for the full information from Xerox you can head here
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